Synapse — Legal & Policies
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Legal & policies

How Neivan and the Synapse platform handle your data, payments, and the platform’s use.

⚖️ These documents are current working drafts pending legal review — provided for transparency, not yet the final binding terms.
Agreements
Terms of Service
The master agreement governing use of the Synapse platform.
Customers
Data Processing Agreement
Our processor commitments for the data you put into Synapse (GDPR Art. 28 + SCCs).
Customers
Acceptable Use Policy
What you may not do with the platform.
Customers
Privacy & data
Privacy Policy
What personal data we collect, why, and your rights — including AI processing.
Everyone
Observation & Screen-Recording Disclosure
Exactly what observation and the Synapse Recorder capture, consent, and retention.
Customers
Employee Monitoring Notice (template)
A plain-language notice you can give your employees before enabling observation.
Employees
Cookie Policy
Cookies and local storage we use and how to manage them.
Everyone
Data Deletion Request
How to request deletion of your data, including data connected via Facebook / Instagram.
Everyone
Subprocessor List
The third parties that process data on our behalf (payments, AI, hosting).
Everyone
Billing
Subscription & Billing Terms
Plans, the 14-day trial, proration, the AI wallet, billing dates, and suspension.
Customers
Trust & security
Security Overview
How we protect your data — encryption, access control, isolation, and incident response.
Everyone