Synapse — Legal & Policies
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Legal & policies

How Neivan and the Synapse platform handle your data, payments, and the platform’s use.

Agreements
Terms of Service
The master agreement governing use of the Synapse platform.
Customers›
Data Processing Agreement
Our processor commitments for the personal data you put into Synapse.
Customers›
Acceptable Use Policy
What you — and your AI agents — may not do with the platform.
Customers›
Privacy & data
Privacy Policy
What personal data we collect, why, and your rights — including AI processing.
Everyone›
Observation & Screen-Recording Disclosure
Exactly what observation and the Synapse Recorder capture, consent, and retention.
Customers›
Employee Monitoring Notice (template)
A plain-language notice you can give your employees before enabling observation.
Employees›
Cookie Policy
The cookies and browser storage we use, and how to manage them.
Everyone›
Data Deletion Request
How to delete your data, including data connected through Facebook, Instagram or YouTube.
Everyone›
Subprocessor List
The third parties that process data on our behalf, and where.
Everyone›
Billing
Subscription & Billing Terms
Plans, the free trial, AI usage, billing dates, and what happens when a payment fails.
Customers›
Trust & security
Security Overview
How we protect your data today, and what is still planned.
Everyone›