This Cookie Policy explains how Neivan Technology Holdings, LLC ("Neivan", "we", "us") uses cookies and browser storage on our website at https://neivan.ai and on the Synapse platform at https://os-synapse.ai (together, the "Service"). Read it together with our Privacy Policy.
If we ever add an optional cookie (for example, product analytics), we will update this policy first and ask for your consent before setting it where the law requires consent.
| Name | Type | Purpose | How long |
|---|---|---|---|
Sign-in cookies set by our authentication provider (Supabase), with names beginning sb- | Cookie, strictly necessary | Keep you signed in and identify your session securely | Until you sign out or the session expires |
sx-last-active, sx-idle-max | Cookie, strictly necessary | Sign you out after the period of inactivity your organization sets | Session |
nei-tenant | Cookie, strictly necessary | Remember which organization's workspace you are signed in to | Session, or until you switch or sign out |
__Host-neivan-impersonation | Cookie, strictly necessary | Set only when a Neivan support operator opens a read-only support view of an account; marks that session as read-only and time-limited | Until the support session ends |
__cf_bm | Cookie, strictly necessary, set by Cloudflare | Distinguish people from automated bots to protect the Service from abuse | 30 minutes |
Keys beginning neivan: | Local storage, strictly necessary | Application state: your in-app preferences (such as theme), drafts, and cached screens that make the app responsive. Includes neivan:consent-v1, which records that you saw the cookie notice | Until you clear your browser storage |
| Name | Type | Purpose | How long |
|---|---|---|---|
__cf_bm | Cookie, strictly necessary, set by Cloudflare | Distinguish people from automated bots to protect the site from abuse | 30 minutes |
nei.cookie-consent | Local storage, strictly necessary | Remember that you have seen the cookie notice so we do not show it on every page | Until you clear it (see Section 5) |
Our error-monitoring provider (Sentry) may receive technical details — such as the page, browser and error message — when something breaks in the platform. It is not used for advertising or to track you across sites.
Strictly necessary cookies and storage are exempt from consent under the laws that require it, because the Service cannot work or stay secure without them. We do not set any other kind.
We do not track you across other websites and do not sell or share personal information for cross-context behavioral advertising, so the Service behaves the same whether or not your browser sends a Do Not Track or Global Privacy Control signal. Where the law requires us to honor such a signal, we treat it as a valid opt-out.
We will update this policy before we change the cookies or storage we use. When we publish a new version, the platform asks you to acknowledge it again.
Questions about this policy: [email protected].